Privacy Policy

In terms of the Protection of Personal Information Act, 2013 (POPIA)

Last updated: 29 September 2025

1. Scope

This Privacy Policy explains how STP Networks (Pty) Ltd T/A STP Solar ("STP Solar", "we", "us") collects, uses, discloses and safeguards personal information in South Africa, in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

2. Information We Collect

  • Contact details: name, email address, phone number, location/town.
  • Project information: property type, usage details, system preferences gathered via the quote/system builder.
  • Communications: messages submitted via our website or WhatsApp support.
  • Technical: basic device/browser data and aggregated analytics. We do not collect sensitive unique identifiers.

Where you provide information about another person, you confirm that you are authorised to do so and have obtained any necessary consent.

3. How We Use Your Information

  • To respond to enquiries, prepare quotations and design suitable solar/electrical solutions.
  • To schedule site visits, installations and after-sales support.
  • To issue invoices, warranties and COCs where applicable.
  • To improve our website and services, including quality assurance.
  • To comply with legal obligations and industry standards.

Processing is based on your consent, to perform or enter into a contract, and/or our legitimate interests in operating a compliant solar installation business.

4. Sharing & Disclosure

  • We may share limited information with authorised suppliers/distributors for procurement, warranty registration and technical support.
  • We may share information with accredited electricians and subcontractors involved in your project, under confidentiality obligations.
  • We do not sell personal information to third parties or share it for unrelated marketing purposes.
  • We may disclose information where required by law or to protect our legal rights.

5. Security & Storage

We implement reasonable, appropriate technical and organisational measures to safeguard personal information against loss, unauthorised access or disclosure. These include controlled access, device security and staff confidentiality commitments.

6. Retention

We retain personal information only as long as necessary for the purposes set out above, including legal, accounting and warranty requirements. When no longer needed, information is securely deleted or de-identified.

7. Your POPIA Rights

Under POPIA you have the right to:

  • Request access to and correction or deletion of your personal information.
  • Object to or restrict processing in certain circumstances.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the Information Regulator.

We will respond to verified requests within a reasonable time as required by law.

8. Direct Marketing

We do not engage in unsolicited direct marketing. Where we send service updates or offers, this will be based on your opt-in consent and you may opt out at any time.

9. Cookies & Analytics

Our site may use minimal cookies or analytics to improve performance and security. No third-party advertising trackers are used. You can control cookies through your browser settings.

10. Cross-Border Transfers

Where information is processed or stored outside South Africa (for example, cloud services), we take steps to ensure that adequate protection is in place, consistent with POPIA requirements.

11. Contact & Complaints

Responsible Party: STP Networks (Pty) Ltd T/A STP Solar

Information Regulator (South Africa)

If you have unresolved concerns, you may file a complaint with the Information Regulator.

© STP Networks (Pty) Ltd T/A STP Solar. All rights reserved.